The nightmare of unlocking a phone on the Optus network

I spoke how easy it was to unlock a phone on the Vodafone network, now what about the Optus network?

Well turns out it is almost impossible.

Let’s say I acquire a phone locked to the Optus network;

Firstly, I need to know the Optus phone number associated with that phone when it was purchased from Optus.

Secondly, I need to know if it was purchased on a Plan or Pre-paid, yes, there are two different numbers for unlocking a phone on a plan or Pre-paid.

And lastly, only the original purchaser/owner can call the unlocking service.

I am not going to even bother going through these hurdles even though the original owner is my dad, I have the original number, and I could even verify I was the owner with known personal details.

It is a joke.

Now compare this to Vodafone who provided me the unlocking codes through a simple website.