We are writing to inform you of a data breach that may have affected your personal information. This breach occurred through a third-party service provider and not through The Good Guys’ own systems.
What Happened
My Rewards Pty Ltd (formerly known as Pegasus Group Australia Pty Ltd), a third-party service provider that previously supported our Concierge program, has experienced a data security incident. My Rewards believes this breach likely occurred in August 2021.
What Information Was Involved
The information potentially accessed includes:
- Your encrypted My Rewards account password
- Contact details you provided to The Good Guys for your Concierge membership in October 2017 (name, address, email address, and phone number)
My Rewards has confirmed that no personal identity documents or financial information such as driver’s licenses, passports, or credit card data were involved in this breach.
Our Response
The Good Guys no longer uses My Rewards to provide member benefits, and all My Rewards accounts linked to Concierge Member benefits have been closed. My Rewards no longer holds any of your personal information related to Concierge.
We are extremely disappointed that this breach occurred at our former service provider and sincerely apologize for any concern this may cause you.
Recommended Actions
We recommend you take the following precautions:
- Remain alert to potential scams or suspicious activity via email or phone
- If you used your My Rewards password for other accounts, change those passwords immediately
- Use strong, unique passwords for all accounts and change them regularly
- Consider using an automatic password manager
Need Help?
If you have questions or concerns, please visit our Help Centre at www.thegoodguys.com.au/help-centre for more information, live chat support, or to contact our dedicated support team.
For any specific inquiries about this incident, please quote your unique reference: B1-13051909. For security purposes, we will include this reference number in any future communications regarding this incident.