On August 5, 2024, Avis, the well-known car rental company, discovered that an unauthorized third party had gained access to one of their business applications. This breach occurred between August 3-6, 2024, and compromised the personal information of some Avis customers.
According to the notice, the following customer data was accessed by the unauthorized party:
- Name
- Postal address
- Email address
- Driver’s license number
- Credit card number and expiration date
- Date of birth
Avis has stated that they take customer privacy and security very seriously, and they have been working with cybersecurity experts to enhance the security protections for the impacted application. They have also implemented additional safeguards across their systems to fortify security monitoring and controls.
In response to the breach, Avis is offering affected customers a complimentary one-year membership to Equifax Protect, a credit monitoring service. Customers must enroll by December 31, 2024 to take advantage of this offering.
The notice advises customers to remain vigilant against identity theft and fraud by regularly reviewing account statements and credit reports. Customers are also encouraged to contact the credit reporting agencies if they suspect any unauthorized activity.
Avis has set up a dedicated call center to answer questions about this incident. Customers can reach the call center at +1 855-508-3346, Monday through Friday from 10:00 – 22:00 BST (excluding major U.S. holidays). Customers can also email [email protected] with any inquiries.
This data breach is a reminder of the importance of robust cybersecurity measures and the need for companies to be proactive in protecting customer information. Avis has taken steps to address the issue, but customers should remain vigilant and take advantage of the credit monitoring services offered.
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