When it comes to customer service in the EV charging industry, my recent experience highlighted a stark contrast between two companies.
EVSE Australia demonstrated exemplary customer service. Their response time was impressive – typically within hours of my inquiry. Whether it was technical questions about single-phase installation or specific charger settings, their team provided clear, direct answers. They were transparent about specifications, recommending a 40Amp RCBO Type A setup and offering practical guidance about charger settings at 32Amps.
What particularly stood out was their honesty – when faced with highly technical questions, they didn’t hesitate to point me toward specialists who might better address my specific needs. This kind of straightforward communication builds trust and shows real professionalism.
On the flip side, my experience with Ocular charging was disappointing. Despite multiple attempts to reach them, I received no response to my queries. While EVSE Australia actually suggested contacting Ocular for technical details (even providing their contact number 1300 912 650), my attempts to reach them were unsuccessful.
This contrast in customer service makes it clear which company values customer communication and support. In the rapidly growing EV charging market, responsive customer service isn’t just appreciated – it’s essential. EVSE Australia clearly understands this, while Ocular seems to have some catching up to do in the customer service department.
For anyone looking to install an EV charger in Australia, this experience suggests that working with a responsive, customer-focused company like EVSE Australia might be the smarter choice.
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