In today’s rapidly evolving smart home ecosystem, consumers face an increasingly common dilemma: products that mysteriously fail after a relatively short period of use. This phenomenon, often referred to as planned obsolescence, raises important questions about sustainability, consumer rights, and the true cost of our connected devices.
When the LIFX Lights Go Out
Recently, I experienced this firsthand with LIFX smart light bulbs in my home. After purchasing seven LIFX Mini White globes in June 2020, three began showing significant problems in February 2025—over four and a half years since installation.
At 100% brightness, the affected bulbs showed visible issues that weren’t present during their earlier operation. The timing raised questions about product longevity—why would multiple products from the same batch fail within similar timeframes?
The LIFX Customer Service Experience
After reaching out to LIFX’s support team, I received a prompt and courteous response from a representative. While the support agent was empathetic to the situation, there were limited options for resolution once products reach a certain age.
This highlights a core issue with planned obsolescence—even when individual employees might want to help, corporate policies often prioritize replacement purchases over repairs or long-term solutions.
The Environmental Impact of Disposable Smart Lighting
This practice has significant environmental consequences. Each discarded LIFX bulb contributes to electronic waste, which is already a growing global crisis. Smart lighting devices contain materials that can be harmful when not properly recycled, including circuit boards, LEDs, and sometimes batteries.
When products like LIFX Mini White globes function for only a limited period, consumers are forced into a cycle of disposal and repurchase that contradicts sustainability goals that smart home technology often claims to support.
Consumer Options When Dealing with LIFX Products
So what can consumers do when faced with this situation?
- Document everything: Keep detailed records of purchase dates for LIFX products, when they fail, and all communication with their support team.
- Research longevity: Before purchasing LIFX or competitor products, look for reviews that specifically mention durability and real-world lifespan.
- Consider alternative brands: Some manufacturers design products to be repaired rather than replaced. These may cost more initially but save money and reduce waste over time.
- Voice your concerns: LIFX, like most companies, tracks customer satisfaction and brand perception. Expressing disappointment about short product lifespans can eventually influence corporate policies.
Beyond Basic Expectations
The smart lighting revolution promised efficiency, convenience, and even environmental benefits through optimized energy usage. However, if LIFX products consistently fail after four to five years of use, these benefits are significantly undermined.
As consumers, we should question whether a product with a limited operational lifespan represents true innovation or merely a calculated business strategy.
The next evolution in smart lighting technology from LIFX and its competitors shouldn’t just be about adding features or connectivity—it should include a commitment to longevity, repairability, and sustainable lifecycle management.