Qantas Cyber Incident: What Every Customer Needs to Know
The Qantas cyber incident has been in the news and if you’re like me, you’re probably concerned about what this means for your personal data. In this post, I’ll explain what the Qantas cyber incident involves, what information may be affected, and how you can stay protected moving forward.
Qantas Cyber Incident: Details of the Event
On June 30, 2025, the Qantas cyber incident occurred at one of their contact centres. It was caused by a cyber criminal who accessed a third-party customer service platform. Qantas acted fast to contain the issue. As of now, all Qantas systems remain secure. The airline is working closely with cyber experts and government agencies to investigate.
If you want the latest statement directly from Qantas, you can visit their official customer care update page .
Qantas Cyber Incident: What Data Was Impacted?
You are probably wondering what information was involved in the Qantas cyber incident. Here’s what Qantas reported:
- Names
- Email addresses
- Phone numbers
- Dates of birth
- Frequent Flyer numbers
Importantly, Qantas confirmed your credit card, financial details, and passport were NOT in the compromised data. No Frequent Flyer accounts, passwords, PINs, or login details were accessed.
Qantas Cyber Incident: How Your Travel Plans Are Affected
If you have upcoming travel booked with Qantas, you don’t need to make changes because of the Qantas cyber incident. Your bookings and flights are not affected, so you can view or manage your travel as usual via the Qantas App or the website homepage .
Qantas Cyber Incident: What Qantas Is Doing
Qantas is taking this incident very seriously. Here’s what the airline is doing:
- Working with cybersecurity experts and government agencies.
- Adding advanced security measures to protect your data.
- Reaching out to affected customers with advice and support.
- Improving internal monitoring to catch threats earlier.
For more details on cyber safety, see the Australian Cyber Security Centre .
Qantas Cyber Incident: Support and Identity Protection for Customers
If you received communication from Qantas about the cyber incident, know that help is available. The dedicated support line operates 24/7:
Phone in Australia: 1800 971 541
International: +61 2 8028 0534
Each affected customer has access to specialist identity protection advice. You can also reach out to Qantas Customer Care for any other questions.
Qantas Cyber Incident: Staying Informed
Qantas will continue to share updates and offer support as the investigation develops. The airline has publicly apologised and acknowledges the concern this incident may cause. You can always check for new details or more support information at the Qantas Customer Care page.