Understanding the Cashrewards closure: What happened?
If you’ve been wondering about the sudden Cashrewards closure, you’re not alone. As of 12pm AEST, Monday, 8 September 2025, Cashrewards stopped offering cashback deals via their website, app, and notifier. This move shocked many users who praised the platform for years.
Cashrewards, owned by ANZ Bank through its venture capital arm (1835i Ventures), is shutting down due to strategic decisions and reportedly poor returns on investment. While some users hoped for a sale, the decision to close seems final. You can read more about 1835i Ventures here .
Cashrewards closure: Important dates to remember
Knowing the key deadlines is crucial if you have cashback rewards or gift cards still pending. Here’s a quick breakdown:
- Pending transactions approval: Pending transactions as of Thursday, 11 September 2025 will be processed and approved within the following three days.
- Query deadline: If you have any transaction disputes or untracked cashback, submit queries before 11:59am AEDT on Friday, 10 October 2025.
- Withdrawal deadline: Withdraw your cashback by 11:59am AEDT on Friday, 24 October 2025. After this, automatic transfers will be made to your bank or PayPal (if both linked, bank account takes priority).
- PayPal withdrawal end: PayPal withdrawals stop at 11:59am AEDT, 24 October 2025.
- Manual withdrawal cutoff: After 24 October, withdrawals require manual processing via the Help Desk or [email protected] .
- Final claim cutoff: All withdrawal requests must be submitted by Friday, 12 December 2025.
Make sure you act fast to avoid losing access to your funds.
What happens to your pending cashback after Cashrewards closure?
The Cashrewards closure raises questions about pending cashback, especially for bookings or purchases with delayed confirmation. Typically, accommodation cashback is approved after travel completion, which could be months ahead.
Unfortunately, with the platform shutting down, any cashback pending beyond 11 September 2025 is at risk. Reports from users show mixed outcomes; some expect approval, others fear cancellations. Sending queries to [email protected] may clarify your case.
For a better understanding of how cashback approval can work, check out this useful guide by Finder Australia on cashback programs here .
Alternatives after Cashrewards closure: Where to go next?
Once Cashrewards is gone, Australian users look to alternatives like ShopBack and TopCashback. While these platforms also offer cashback, users warn about fewer promotions and lower rates without competition.
ShopBack remains popular and offers a user-friendly experience. TopCashback is appreciated for occasional higher rates, though it’s less established in Australia. Industry insiders discuss these shifts at forums like OzBargain, a community hub for deals OzBargain link .
If you want to explore other cashback options, MoneySmart Australia has a helpful list here .
Should you delete your Cashrewards account after closure?
With Cashrewards closure, privacy concerns are high. It’s recommended to request your data deletion and withdraw consent to share your personal information. Email [email protected] for this.
Keep in mind, however, many companies implement “soft deletes,” meaning data may remain encrypted and stored for legal reasons. For more about data deletion practices, you can visit Australia’s Office of the Australian Information Commissioner (OAIC) here .
Final thoughts on the Cashrewards closure
The Cashrewards closure marks the end of an era in Australian cashback shopping. Many users are saddened, while others welcome the reduction of FOMO-driven spending. This change also reminds us to act responsibly with money and not chase deals blindly.
If you still have pending rewards or cashback, prioritize withdrawing them soon. Keep an eye on deadlines and maintain records of your transactions. It’s a good idea to take screenshots, as the website experienced heavy traffic and errors following the shutdown announcement.