A critical data breach protection alert for The Good Guys Concierge members has been issued. This security incident occurred through My Rewards Pty Ltd, a third-party service provider, and not through The Good Guys’ internal systems. The breach may have exposed your personal information, requiring immediate protective actions.
Data Breach Protection: Understanding What Happened
My Rewards Pty Ltd (formerly Pegasus Group Australia Pty Ltd), which previously managed The Good Guys Concierge program, experienced a data security breach. Security experts believe this data breach protection issue likely occurred in August 2021, though it was only recently discovered and reported.
Compromised Data in This Protection Breach
The data breach protection concern involves the following personal information:
- Your encrypted My Rewards account password
- Contact details provided for your Concierge membership in October 2017 (name, address, email, and phone number)
According to My Rewards’ data breach protection team, no identity documents or financial information such as driver’s licenses, passports, or credit card data were compromised in this incident.
Data Breach Protection Measures Taken
The Good Guys has severed ties with My Rewards as a service provider. All My Rewards accounts connected to Concierge Member benefits have been permanently closed. My Rewards no longer holds any of your personal information related to the Concierge program, enhancing your data breach protection.
Essential Data Breach Protection Steps
Cybersecurity experts recommend taking these data breach protection actions immediately:
- Stay alert for potential phishing scams or suspicious communications via email or phone
- Change passwords on any accounts that shared your My Rewards password
- Implement strong, unique passwords for all online accounts
- Consider using a password manager for enhanced security
| Data Breach Protection Resource | What They Offer |
| Australian Cyber Security Centre | Official guidance on responding to data breaches |
| IDCARE | Free support for Australians affected by data breaches |
| Office of the Australian Information Commissioner | Information on your privacy rights |
Data Breach Protection Support
If you have questions about data breach protection or this specific incident, please visit The Good Guys Help Centre for more information, live chat support, or to contact their dedicated security team.
For specific inquiries about this data breach protection incident, please quote your unique reference: B1-13051909
For your security, this reference number will be included in all future communications regarding this data breach protection issue. You can learn more about data breach prevention at the Australian Cyber Security Centre or contact IDCARE for personalized support if you believe your data has been misused.
Stay vigilant about your online security. The Office of the Australian Information Commissioner provides excellent resources on data breach protection and your privacy rights.