We are contacting you as one of our valued Concierge members. We are aware of a data breach involving information held by My Rewards Pty Ltd (“My Rewards”), a third-party service provider formerly known as Pegasus Group Australia Pty Ltd, who previously supported our Concierge program.
The Good Guys own IT systems were not involved in this incident.
My Rewards have informed us that the encrypted password used for your My Rewards account, along with contact details that you provided to The Good Guys for your Concierge membership, may have been accessed via the My Rewards IT systems. These contact details are the name, address, email address and phone number that you provided in October 2017.
My Rewards has confirmed that no personal identity documents or financial information such as driver’s licence, passport or credit card data is held by My Rewards for Concierge members or is involved in the breach.
My Rewards believes that the breach is likely to have occurred in August 2021.
The Good Guys no longer uses My Rewards to provide member benefits and My Rewards accounts linked to Concierge Member benefits have been closed. My Rewards no longer holds any of your personal information in relation to Concierge.
We are extremely disappointed that My Rewards, a former services provider, has experienced this breach and we apologise for any concern that this issue may cause you.
We recommend that you are alert to the potential for scams or other suspicious activity by email or phone and, in particular, we recommend that you do not use the password that you used on your My Rewards account on any other account. We suggest that you use strong, unique passwords that are changed on a regular basis, and that you consider the use of an automatic password manager.
If you have questions or concerns, our Help Centre (www.thegoodguys.com.au/help-centre) has more information, a link to live chat support and the phone number of a dedicated support team. If you have a specific enquiry, please quote your unique reference: B1-13051909. For security purposes, we will quote this number in any further communications with you about this incident.
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