Perpetual Corporate Trust Limited, Freedom Lend Pty Ltd

“We can change any of the financial information described above without your consent, including the fees and charges and how they are calculated, the amount of repayments, the dates for debiting interest and the dates for making repayments, and interest rates (except during a fixed rate period). We may introduce new fees and charges without your consent.
We may decrease your credit limit on a line of credit account. We will inform you of any changes either in writing or by advertisement in a newspaper circulating throughout your jurisdiction. In making any changes, we will act reasonably.”

Financial institutions are an integral part of our daily lives, and their products and services, such as credit cards and loans, are often necessary for our financial well-being. However, it’s important to understand the terms and conditions associated with these financial products to make informed decisions.

One critical aspect of these terms and conditions is the clause that allows financial institutions to change them without the customer’s consent. This clause is often buried deep in the fine print, making it easy to overlook, but it can have significant implications for the customer.

The text above explicitly states that the financial institution reserves the right to change any of the financial information associated with the product, including fees, charges, repayment amounts and dates, and interest rates (excluding fixed-rate periods). Furthermore, the institution may introduce new fees and charges without the customer’s consent. This means that the customer could end up paying more for the same product or service without having any say in the matter.

Additionally, the institution may also decrease the customer’s credit limit on a line of credit account, further restricting their ability to access credit. While the institution is required to inform the customer of any changes either in writing or through newspaper advertisements, the fact that they can make changes without consent raises concerns about transparency and fairness.

Of course, financial institutions need to adapt to changing economic and market conditions, and it’s reasonable for them to adjust their terms and conditions accordingly. However, customers should have a say in these changes and be given the opportunity to opt-out of the product or service if they are no longer satisfied with the changes.

Transparency is key, and financial institutions should make these clauses more visible and understandable to customers. This could involve simplifying the language used in the terms and conditions or providing clear and concise summaries of the most critical points. By doing so, customers can make informed decisions about the financial products and services they use and avoid any unwelcome surprises down the line.

In conclusion, the clause that allows financial institutions to change terms and conditions without the customer’s consent is an important consideration when selecting financial products and services. Customers should carefully read the terms and conditions and understand the implications of this clause. Financial institutions, on the other hand, should strive to be more transparent and provide customers with clear and concise information to make informed decisions.


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